No per-member fees.
No surprises.

Yes - 30 days free on all paid plans. People and Giving are free forever. No credit card required to start. Floways Content is also 30 days free, no card needed.

Never. Our pricing is based on module usage tiers, not how many people are in your congregation. Your church grows - your bill doesn't.

Paid modules are soft-locked. Your data is preserved. People and Giving remain fully active. Add a payment method any time to restore access.

Yes, at any time. Upgrades are charged pro-rata and apply straight away once paid. Downgrades take effect at the end of the billing period. This applies to platform plans, module tiers on Build Your Subscription, including Church Hub, and Floways Content. After a downgrade, your data is preserved, and modules are inaccessible until you upgrade.

A$799 per year plus GST, and you can add it to any plan. It covers priority email and phone support for 12 months, a named support contact who knows your church, and responses within 4 business hours. It renews automatically each year - we email a reminder before each renewal, and you can cancel any time before it renews. It does not include setup or configuration work - that is our implementation service.

Basic data migration is free on every plan. Beyond that we offer a paid implementation service - we configure your modules, workflows and permissions, train your admin staff and ministry leads, and run a staged rollout ministry by ministry. It is scoped and quoted after we talk about your size and the system you are coming from.

There is no fixed price. Implementation is quoted per church, because the work depends on your size, the platform you are migrating from, and how much you would like us to do. Book a demo and we will scope it with you.

Yes - one Floways account covers all your campuses. Spaces and permissions handle campus isolation. No per-campus fees.

Card: 1.75% + A$0.30 per transaction. Direct Debit (BECS): 1.5% + A$0.45, capped at A$5. International cards may incur additional fees.

The Ticketing module is free on every plan. Per ticket sold: a A$1 platform fee (or 20% of the ticket if under A$5) plus card processing of 1.75% + A$0.30. Attendees pay the fees by default; churches can choose to absorb the fees per event.

Annual billing with a volume commitment is available via the Large Church path. Month-to-month with 30-day cancellation is the default for self-serve plans.

Every plan includes storage at no extra cost. Build Your Subscription includes 2 GB, Floways Core includes 10 GB, and Floways Complete includes 25 GB. Storage is shared across all modules - profile photos, group resources, service media, website uploads, and more. Hosted video in Floways Content has its own hours allowance and doesn't count toward storage. If you need more space, you can upgrade your storage any time from your admin panel, starting at A$5 per month for an additional 10 GB.

All files you upload across every module count towards your storage - profile photos in People, chord charts and audio in Services, shared resources in Groups, and media uploads in Sites. System-generated thumbnails and cached content do not count. Hosted video in Floways Content has its own hours allowance and doesn't count toward storage.

You will see a clear notification when you are approaching your limit. If you reach 100%, new uploads are paused until you free up space or upgrade your storage. Your existing content and downloads are never affected. There are no surprise charges - you choose when and whether to upgrade.

No. Content is its own subscription and is not part of Core or Complete. You can add it to any plan, including Build Your Subscription, Core, Complete and Large Church, or buy it on its own.

Yes. A church with only Content still gets the free modules: People, Giving, Registrations, Ticketing and Church Hub Free.

Your hosted video is kept for 90 days after you cancel Content, then deleted.